Tel：+086 0510-86355896
Tel：+86-13921366778
Our services
Service and technical support, including easily wearing parts supplying, online malfunction solution, installation and adjustment, employee training for buyers, software upgrading, products manual, malfunction maintenance, and other respects that buyers concern. e.g.
pre-services
We will make samples by our machine for customers as soon as possible without any charge based on the samples clients offered and a video will be recorded for your reference. The sample material should be provided by customers, freight is on customers’ account. The made sample will be sent free.
Purchase Service
We have a specialized and efficiency working team. If you are new on the Plastic Machinery area, Some samples of your products could be show to us will be appreciated ,we will give you specialized suggestion of whole work .
Shipping Service
We have a specialized and independent department which just for shipping the buyer's goods .The workers are knowing T/T, L/C Items very well. All
Exported documents could be made perfectly.
We cooperated with the most famous shipping company in China also. They could provide the best and economic shipping ways to the buyer's port.
Installation Services
Installation services are available for all new machine purchases. We will provide professional technician to your company to support for installating, debugging and operating of the machine. The technician will indicate you how to use the machine as well.
Training Services
We will dispatch technician to The Buyer's factory to installation and preoperation of machines .But the buyer need to supply the round trip tickets ,food ,hotel and other cost.Training on our factory also be welcome.
in-sale services
Accessories damaged within warranty period, we will offer free replacement as per quality guarantee terms and conditions. Generally, the delivery time of the products is within 45 working days after the contract is signed.
After Sales Service
We offer one year guarantee period and offer comprehensive maintenace options to prevent equipment issues before they become problems. 24 hours technical support by e-mail. We use friendly English software, user manual and detailed videos/CD. We will do our best to solve the problem.
special services
Other services including initial free training, fee-based training afterwards and other technical support, etc.